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What Is a GaaS Company? How to Spot a Real Agentic as a Service Provider
6 min readA GaaS company builds and runs autonomous AI agents as a managed service. What that means, how it differs from a SaaS vendor and what to check before you buy.
Zunkiree Labs Team
· Updated
Short answer: a GaaS (Agentic as a Service) company builds and operates autonomous AI agents and delivers them to customers as a managed service. Instead of selling software licences or user seats, it takes responsibility for the agents doing the work and is paid for completed outcomes. Zunkiree Labs describes itself as a GaaS company on this basis.
GaaS Company vs SaaS Vendor
A SaaS vendor sells a tool your team learns and operates, usually priced per user per month. A GaaS company runs agents that carry out the task for you. The vendor designs, deploys and operates the agents, so you delegate the work rather than staff the tool. For the full definition and a side-by-side table, see What is GaaS? and our Agentic as a Service overview.
What a Real GaaS Provider Should Show You
"Agentic" is now used loosely. These are the checks that separate a provider that runs agents in production from one that has renamed a chatbot.
- A defined outcome. Pricing should map to something countable, such as a document processed or a lead qualified, not just "AI access".
- Human approval gates. For high-risk actions the agent should pause for a person. Ask which actions need approval and who approves them.
- Audit logs. Every action an agent takes should be recorded so you can review what happened and why.
- Bounded access. The agent should reach only the systems and data its job needs, and should not touch production systems without an explicit gate.
- A pilot path. A sensible provider will start with one workflow and measure it before you widen the scope.
Zunkiree Labs lists sandboxed execution, Human-in-the-Loop gates for high-risk actions and audit logging as part of its own GaaS infrastructure. Treat those as the kind of answers to ask any vendor for, not as proof of quality: ask to see them working on your workflow.
Questions to Ask Before You Sign
- Which exact outcome will I be billed for, and how is it measured?
- What happens when the agent is wrong or unsure?
- Who can see the logs, and how long are they kept?
- Where does my data go, and who can access it?
- Can I stop at one workflow and leave?
Where to Go Next
If you are comparing models, read GaaS vs SaaS: key differences. If you are considering a switch, see how to move from seat licences to outcome pricing, and use our guide on how to choose a GaaS provider.
Frequently asked questions
What is a GaaS company?
A GaaS company builds and operates autonomous AI agents and delivers them to customers as a managed service, rather than selling software licences. Customers pay for completed outcomes instead of managing infrastructure or seats.
What does GaaS stand for?
GaaS stands for Agentic as a Service, sometimes written Agent as a Service. It follows the naming pattern of SaaS but delivers autonomous AI agents instead of software tools.
How is a GaaS company different from a SaaS company?
A SaaS company sells software that your team operates, usually priced per seat. A GaaS company runs agents that do the task for you and is typically priced per outcome delivered.
How do I check whether a GaaS provider is genuine?
Ask for a defined billable outcome, human approval gates for risky actions, audit logs, bounded system access and a pilot on a single workflow. Ask to see these working on your own use case.
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