About Khems Cleaning
Khems Cleaning Services provides residential and commercial cleaning, coordinating a mobile team of cleaners against a constantly shifting schedule of bookings, cancellations, and one-off requests.
The challenge
Booking and scheduling ran through phone calls and manual calendar updates. As demand grew, the team hit a ceiling on how many bookings they could take without adding scheduling staff — and double-bookings and gaps in coverage were common.
Key pain points:
- • Manual scheduling capped how many bookings could be handled
- • Double-bookings and scheduling gaps happened regularly
- • Staff spent significant time on phone-based booking instead of service delivery
- • Last-minute cancellations were hard to fill efficiently
The solution
Khems Cleaning implemented Zunkiree's AI booking system to handle scheduling automatically — matching bookings to available cleaners, filling cancellations from a waitlist, and letting customers book directly without a phone call.
Automated scheduling
Bookings are matched to available cleaners automatically, without a scheduler manually checking calendars.
Self-serve booking
Customers book directly online, removing the phone-call bottleneck for routine requests.
Cancellation backfill
Cancelled slots are automatically offered to a waitlist instead of sitting empty.
The results
70% increase in bookings
Higher service capacity without adding staff
Improved customer satisfaction scores
Illustrative results based on a representative engagement; individual outcomes vary and are not guaranteed.
Why it mattered
Hiring another scheduler would have added capacity to answer the phone, not capacity to actually fill the calendar well. Khems Cleaning needed the matching and the backfill to happen automatically, the moment a booking or a cancellation came in — not sometime later, after a person got around to checking the calendar.
“Every empty slot on the calendar was money we'd already lost. We needed something filling it in real time, not a person catching up at the end of the day.” — Owner, Khems Cleaning Services
“We used to turn away bookings simply because we couldn't schedule fast enough. Now the system fills our calendar for us, including the last-minute cancellations we used to just eat as lost revenue.”
Owner
Khems Cleaning Services